Quality

For several years companies have been updating their action plans so as to reduce quality obtention costs and reach “Zero incidents”.

Unfortunately, the results, when they exist, are often poor, expensive and disappointing as they do not survive over time, and are far from meeting the expectations of customers, the management and shareholders.

Our approach to quality control is inspired by the teachings of Edward Deming. This is a global approach to all processes, based on observed and statistical data.

It has been strengthened by the contributions of Yöji Akao for implementation of deployment, and by Noriaki Kano for the understanding of customer benefits.

Even before undertaking a process of know-how, ValEssentia sets up an “observational system” which fully integrates operational staff and support services in the implementation of quality obtention methodologies.